Help Center

FREQUENTLY ASKED QUESTIONS

PAYMENT

WHAT PAYMENT METHODS DO YOU ACCEPT?

DO YOU ACCEPT CASH, CHEQUES, WIRE OR BANK TRANSFER?

DO YOU ACCEPT PAYPAL?

HOW SECURE IS PAYMENT PROCESSING?

WHY IS MY PAYMENT DECLINED?

WHY IS MY PAYPAL PAYMENT BEING REJECTED?

DO I HAVE TO PAY SALES TAX?

WILL I HAVE TO PAY ADDITIONAL TAXES OR DUTIES?

SHIPPING

DO YOU SHIP WORLDWIDE?

WHEN WILL MY ORDER BE SHIPPED?

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

HOW CAN I FIND OUT THE ESTIMATED ARRIVAL DATE?

WHY HAS MY ORDER NOT BEEN FULFILLED?

HOW DO I CHANGE MY SHIPPING ADDRESS?

WHAT ARE YOUR DELIVERY OPTIONS?

I ORDERED MORE THAN ONE ITEM. WHY HAVE I ONLY RECEIVED ONE?

ORDER CONFIRMATION AND TRACKING

I PLACED AN ORDER, BUT DID NOT RECEIVE A CONFIRMATION EMAIL. WHAT'S WRONG?

WILL I RECEIVE A TRACKING NUMBER?

WHY IS MY TRACKING NUMBER NOT WORKING?

I PLACED AN ORDER. WHY HAVEN'T I RECEIVED A TRACKING NUMBER?

WHY DO I HAVE MULTIPLE TRACKING NUMBER?

WHY AM I NOT RECEIVING ORDER NOTIFICATIONS THROUGH EMAIL?

REFUNDS AND RETURNS

WHAT IS YOUR RETURN POLICY?

MY PACKAGE ARRIVED DAMAGED. WHAT SHOULD I DO?

HOW DO I SUBMIT A REFUND OR RETURN REQUEST?

WHERE SHOULD I RETURN SHIPMENTS?

I SENT MY RETURNED ITEM. NOW WHAT?

WHY IS MY REFUND MISSING?

CANCELLATIONS

CAN I CANCEL MY ORDER?

CAN I CHANGE MY ORDER?