No. Instead, we've provided secure payment processing through Stripe, as well as through other payment gateways from brands you trust and love such as Paypal. Unfortunately, we are not able to accept cash as we only operate online. We do apologize for any inconvenience this may have caused.
Kate's Boutique processes payments using Stripe, the most trusted and reputable payment processing service provider. Stripe hold a PCI Service Provider Level 1 certified by a PCI-certified auditor. In the payments industry, this is the highest and most stringent level of certification available in the world. Stripe uses state of the art technology and security tools to ensure the safest payment processing in the industry.
Kate's Boutique does not have any jurisdiction or control of any duties, customs and taxes levied by the country or region to which your order is being shipped. Furthermore, we cannot provide an accurate estimate of charges and costs as they vary for every country respectively.
Because these fees are not charged or applied by us to your orders, please contact the appropriate jurisdiction. Usually you would want to contact your local customs office to find out further information if you are unsure of any charges applied by them.
You (the buyer) will be liable and responsible for all import duties, customs and taxes applied by other jurisdictions to your order.
For items which are in stock and we process a transaction to your credit card, it will be shipped within three to seven business days from the date you placed the order depending on the demand of each item respectively.
However, for items which are made to order, the production time varies from seven to fifty days. As such, your order will be shipped once the item is completed.
Our fulfillment center is currently overseas. Our average shipping time is between 2-3 weeks for most products. Often times is less than that, but we rather under promise and over deliver. We ship worldwide so delivery times will vary depending on your location and country.
Note: Delivery times vary according to the final destination and may be influenced by Custom's restrictions that are beyond our control. For this reason, some delivery times may be longer than our standard delivery times indicated in the chart below.
Due to the high volume of orders coming in, we require anywhere from 3-7 business days to process orders. An order confirmation email does not mean your order has been fulfilled. Instead, it means your order has been received and confirmed. In addition to an order confirmation email, you will receive another email notifying you of the fulfillment and dispatch of your order.
We highly encourage you to double proof check your shipping address and billing addresses before placing an order with us, but do understand some mistakes can happen. If a change needs to be made to your order please contact us immediately and we will do our best to help, but we can't make any promises. If our item has been shipped from our fulfillment centers we cannot make changes to the order.
If your parcel is returned to sender, you will be responsible for return shipping charges equaled to the sending shipping fee. For example, if the shipping cost was $4.95 to send you the parcel, you will be responsible for a $4.95 returning fee in addition to an extra $4.95 if you want us to send it back to you to the same or different address.
Our goal is to get your order to you as soon as possible which is why we sometimes use multiple fulfillment centers to fulfill your order. Rest assured your other packages will arrive during the estimated time period.
If your email was typed in correctly during checkout, you should have received an order confirmation email within minutes after placing your orders. On rare occasions, order confirmation emails might be filtered into your spam folder so check there first. Also, you might have accidentally deleted the email. If you still can't find it, contact us and we will resend an order confirmation email.
Upon receiving an email notifying you that your order has been fulfilled, shipped and on its way, please allow 2-4 business days for tracking to be activated. On average, this is the time it takes for your package to be scanned in the first customs check point. Keep checking back and order status information will become available to you using the tracking number we provided. In the meantime, rest assured that your product is on its way to you.
If you received a confirmation email, your order has been received, but it has not been fulfilled. Once your order is fulfilled you will receive a tracking number via email. Only if you're participating in a giveaway or contest your package might not include a tracking number to ensure you are receiving your goods for the lowest price possible.
Your order might be shipped in different packages. Although we try to consolidate our suppliers to only a best select few, sometimes your products may come from two or more of our fulfillment centers depending on product stock and availability.
Email notifications are sent to the email address provided at checkout. If you entered an email that is not yours, invalid, incorrect, or you accidentally mistype it, then you won't be able to receive order notifications or any emails coming from us.
If you are certain you provided us with the correct email address, then please verify your SPAM folder as sometimes email service providers filter emails incorrectly. When you've identified an email from us, make sure you drag it into your primary inbox as to ensure that all future order notifications and communications are delivered to you.
Depending on your email service provider, you should also add us a safe sender, as a contact, or "whitelist" us so that you don't miss a beat.
Returns are only accepted if the item received by you is different from the item you have ordered (size, color or style). Furthermore, we do not accept the return of goods because you changed your mind, made a data entry error while placing your order, or circumstances that are beyond our control have taken place.
Custom made, made to order and sale items are not returnable.
When you receive your parcel, you are responsible for checking its content and the condition of the items you received. If you've noticed any damaged item, please contact us immediately within 72 hours of receiving your parcel.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Although this rarely happens, sometimes packages arrive damaged. If you notice any damage(s) you should make note of it when receiving the delivery. If your item(s) arrived damaged, please contact us immediately and we will be in touch with you as soon as possible after your support ticket is submitted.
If more than 72 hours have passed since your product was received, unfortunately, we can't offer you a replacement or refund.
You must first verify with us to see if you're eligible for a refund.
Do not return your package to the manufacturer before verifying if you're eligible for a return. If you return your package to the sender before confirming with us, you (the buyer) will be responsible for return shipping charges equaled to the sending shipping fee. For example, if the shipping cost was $4.95 to send you the parcel, you will be responsible for a $4.95 returning fee in addition to an extra $4.95 if you want us to send it back to you to the same or different address.
If you are shipping an item over $74, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted. Contact your bank next. There is often some processing time before a refund is posted. Credit card companies may take up to 10 business days before your refund is issued and reflected in your bank account. If you've done all of this and you still have not received your refund yet, please contact us.
We strive to provide you with a seamless shopping experience and educate you as much as possible on the nature of our product offerings by providing detailed product descriptions, sizing chart and other creative assets. It is your responsibility to read thoroughly and carefully to make an educated decision when purchasing any of the products in our catalog.
All sales are final. Once order have been processed, it cannot be cancelled.
We work really hard to ensure that we process orders as quick as possible so that as a result you can receive them as soon as possible. You can make changes to your order only before you have submitted it. Unfortunately, we are unable to make any changes to your order once it has been processed.
We provide the most secure and smartest checkout experience possible to prevent you from making any data entry mistakes that will not allow us to serve you in the best way we can. For this reason, we do not accept returns or provide refunds on the basis that you changed your mind, or made a data entry mistake on your checkout page.